SOTI Unveils Mobile Tech Platform Enhancements to Address Costly Impact of Device Downtime for T&L Providers

Unreliable mobile devices cause 1-in-3 drivers to miss delivery targets and forces 35% to work overtime to stay on schedule.

Montreal, CANADA – October 1, 2025 – SOTI, a proven innovator and industry leader for simplifying business mobility solutions, announced today significant enhancements to the SOTI ONE Platform during its partner and user conference, SOTI SYNC 25. The upgrades streamline transportation and logistics (T&L) operations by addressing the persistent challenges and pressures associated with mobile device downtime and unreliable technology.

With rising delivery expectations and tight margins, T&L businesses can no longer afford reactive technology management. According to SOTI’s 2024 T&L industry report, The Road Ahead: Driving Digital Transformation in T&L, mobile device or app downtime causes logistics drivers to lose an average of 12 hours per month and forces 35% to work overtime to stay on schedule. Additionally, approximately 1-in-3 drivers miss their targets because of device challenges and 29% spend more than half of a working day resolving delivery issues. This directly impacts employee wellbeing and overall job satisfaction, as nearly half (48%) of all T&L workers said that complications with mobile devices resulted in increased stress levels.

“Delivery speed and accuracy suffer when devices go down,” said Shash Anand, SVP of Product Strategy at SOTI. “Our latest updates are designed to maximize uptime, streamline device usability and provide T&L organizations with the real-time control they need to keep workflows running smoothly.”

Key feature enhancements to the SOTI ONE Platform that address the needs of T&L operators, workers and customers include:

Lockdown Reimagined: IT teams can leverage an intuitively guided and efficient drag and drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimize workflows.
Stella, the AI-Powered Assistant for Smarter IT Support: Stella enables IT administrators to troubleshoot and easily access key information about their device fleet through simple conversations and voice commands. This reduces time-to-resolution, freeing up limited and costly IT resources. AI-powered assistants operate 24/7 and improve productivity while minimizing downtime by providing IT administrators with immediate support to ensure end users receive help whenever they need it.
SOTI XSight Integration with ServiceNow: IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools like Remote Control, screen recording, Live Chat, obtain device snapshots, retrieve debug log files and screen annotation for accelerated IT response times and reduced device-related downtime in the field.
Find Your Devices with SOTI XSight: Empower organizations to protect and manage their devices with accurate, timely tracking data that maximizes recovery while minimizing costs. Proactive alerts notify users and IT administrators when devices are at risk, helping prevent loss before it occurs. Built-in guidance tools then enable fast, efficient recovery by leveraging nearby devices to locate the missing device. With a powerful analytics dashboard, IT administrators also gain valuable insights into the overall health and performance of their devices.

“T&L organizations can’t afford delays when every hour matters,” Anand explained. “That’s why SOTI MobiControl XS delivers the intelligence to prevent downtime, improve efficiency and keep deliveries on track – ensuring workers complete their job on time and efficiently. By giving teams reliable access to information and seamless communication, we help strengthen the entire supply chain.”

The SOTI ONE Platform maximizes the ROI of business-critical mobile devices by reducing operational cost, complexity and downtime. SOTI ONE ensures devices are secure and ready to support seamless operations while delivering actionable insights to inform data-driven decisions. For more information on the SOTI ONE Platform, visit https://soti.net/products/soti-one-platform/

For more details on SOTI SYNC 25, visit: https://sotisync.com/

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

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