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SOTI's New Mobile Tech Suite Modernizes Healthcare IT to Enhance Patient Care

97% of global healthcare IT leaders rely on legacy systems, creating disruptions, inefficiencies and elevated security risks.

Montreal, CANADA – October 1, 2025 – SOTI, a proven innovator and industry leader for simplifying business mobility solutions, today announced significant enhancements to the SOTI ONE Platform during its partner and user conference, SOTI SYNC 25. The upgrades include the launch of Stella, an AI-powered assistant designed to reduce device downtime and accelerate patient response times through intelligent automation.

Operational inefficiencies and technology failures in the healthcare sector put patient data at risk, prevent real-time diagnostics and cause delays that can jeopardize lives. According to SOTI’s report, Healthcare's Digital Dilemma: Calculated Risks and Hidden Challenges Exposed, 97% of global healthcare IT leaders rely on legacy systems and 45% have security concerns tied to their use of outdated infrastructure. What's more, 65% of organizations are operating modern solutions—like connected devices and telehealth—on outdated, non-integrated systems. This inhibits them from accessing remote support, utilizing real-time device management solutions and forcing 39% of IT teams to spend an excessive amount of time on incident resolution.

“Healthcare organizations face mounting challenges with legacy systems, evolving security threats and growing process complexity,” said Shash Anand, SVP of Product Strategy at SOTI. “At SOTI SYNC 25, we’re showcasing how our latest innovations tackle these issues head-on, delivering intelligent automation, full visibility and secure device management. With this foundation, IT teams are empowered, and healthcare professionals can stay focused on their patients.”

Key enhancements to the SOTI ONE Platform that support healthcare IT teams, including:

  • Stella, an AI-Powered Assistant: Built directly into SOTI MobiControl and SOTI XSight, Stella enables IT administrators to troubleshoot and easily access key information about their devices in healthcare environments through simple conversations and voice commands. Leveraging device data, diagnostic insights and the full SOTI Pulse library, Stella is designed to deliver real-time, reliable responses that enable faster, more informed decision-making in mission-critical environments like healthcare.

  • Advanced Security Features to Protect Patient Data: IT teams can leverage an intuitively guided and efficient drag and drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimize workflows.

  • Enhanced Analytics and Real-Time Visibility: New analytics tools in SOTI XSight deliver holistic visibility into device usage, access and performance. Features, such as Live View*, automated alerts, battery and network analytics, and remote support via chat, voice and video, minimize inefficiencies and downtime in a sector where every second is critical. This enables healthcare IT teams to proactively identify vulnerabilities, adhere to compliance requirements and maintain productive digital environments.

  • SOTI XSight Integration with ServiceNow: IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools such as Remote Control, screen recording, Live Chat, obtain device snapshots, retrieve debug log files and screen annotation for accelerated IT response times and reduced device-related downtime in the field. This results in more time for caregivers to focus on serving patients.

The SOTI ONE Platform optimizes business-critical mobile devices by reducing inefficiencies, complexity and downtime. SOTI ONE ensures devices are secure and ready to support seamless healthcare technology administration and operations while delivering actionable insights to inform data-driven decisions. For more information on the SOTI ONE Platform, please visit: https://soti.net/products/soti-one-platform/

*SOTI XSight Live View – Patent Pending

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

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SOTI Media Relations
press@soti.net